Acceptable Use Policy

This Acceptable Use Policy (the “AUP”) governs your use of the AI voice receptionist service operated by Receptionist On Call, Inc. (“we,” “us”). It is part of our Terms of Service. We may suspend or terminate accounts that violate this AUP, and we are not required to provide notice before doing so when violations present a risk of harm to others or to our service.

1. Prohibited Telephony Practices

You may not use the Service to:

• Place outbound calls to recipients who have not provided the consent required by the U.S. Telephone Consumer Protection Act, the Telemarketing Sales Rule, or analogous laws in the call recipient’s jurisdiction;
• Place calls to numbers on the U.S. National Do Not Call Registry or any equivalent national or internal do-not-call list, except where you have an established business relationship or other lawful exemption;
• Place calls outside of permitted calling hours for the recipient’s time zone (in the U.S., before 8:00 a.m. or after 9:00 p.m. local time, unless otherwise permitted);
• Record or transcribe calls in two-party-consent jurisdictions without obtaining the consent of all participants in a manner that complies with local law;
• Spoof caller-ID information in violation of the U.S. Truth in Caller ID Act or equivalent laws;
• Use a phone number, voice persona, or script designed to deceive the called party as to the caller’s identity, affiliation, or purpose;
• Use the Service to deliver autodialed, ATDS, or pre-recorded campaigns prohibited by law.

2. Prohibited Content and Use Cases

You may not use the Service to:

• Engage in fraud, scams, phishing, impersonation, or any activity designed to obtain money, credentials, or sensitive information by deception;
• Make claims about goods or services that are false, misleading, deceptive, or that violate consumer-protection laws;
• Harass, intimidate, threaten, or stalk any person;
• Generate or distribute child sexual abuse material, non-consensual intimate imagery, or sexually explicit content involving real or fictional minors;
• Promote violence, self-harm, terrorism, or unlawful discrimination on the basis of protected characteristics;
• Provide medical, legal, financial, or other professional advice in a manner that would require a licensed professional, without the necessary licensure or disclaimers;
• Make automated decisions that produce legal or similarly significant effects on a natural person (e.g., credit, employment, housing) without appropriate human review and the disclosures required by applicable law.

3. Sensitive Data Restrictions

Without our prior written consent, you will not use the Service to process the following categories of personal information: government-issued identification numbers (other than the last four digits, as required for verification), financial-account or payment-card numbers, biometric identifiers, precise geolocation, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, sexual orientation, or any information protected by the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Gramm-Leach-Bliley Act, the Family Educational Rights and Privacy Act, or the Children’s Online Privacy Protection Act. If you require processing of such data, contact us to discuss a separate agreement.

4. AI-Specific Conduct

• You must clearly disclose to call participants that they are interacting with an AI-generated voice agent when required by law (including but not limited to California Business & Professions Code §17941 and similar U.S. state laws);
• You may not use synthesized voices to impersonate a specific identifiable person without that person’s express written consent;
• You may not present AI-generated outputs as the work of a particular human professional without disclosure;
• You will instruct end users not to rely on AI-generated outputs for emergencies; the Service is not designed for, and may not be used as, an emergency-response system, and may not handle calls to 911, 112, or other emergency services.

5. Security and Service Integrity

You may not:

• Access the Service through any interface other than those we provide;
• Probe, scan, or test the vulnerability of the Service without our prior written consent;
• Interfere with or disrupt the integrity or performance of the Service, including by introducing malware, viruses, or excessive request volumes;
• Reverse engineer, decompile, or disassemble any portion of the Service, except to the limited extent required by law;
• Use the Service to mine cryptocurrency or run unrelated background computation;
• Share, resell, or sub-license your account credentials.

6. Reporting Violations

Suspected violations of this AUP can be reported to abuse@receptionistoncall.com. We will investigate good-faith reports and may share aggregated reporting statistics, but we do not disclose individual reporter identities to the reported account except as required by law.

7. Enforcement

Violations may result in warnings, throttling, suspension of specific features (for example, outbound dialing), suspension of the entire account, or termination, depending on severity and history. Where the violation creates immediate risk of harm to call recipients, to third parties, or to the Service, we may take action without prior notice and will provide notice and, where appropriate, an opportunity to cure as soon as reasonably possible. We may report unlawful conduct to law enforcement and may preserve records in connection with such reports.

8. Updates

We may update this AUP at any time. Material changes will be announced by email or through the dashboard. Continued use of the Service after the effective date constitutes acceptance of the updated AUP.